Frequently Asked Questions

The payment process is very quick and simple. Once the sale is agreed and vehicle has been checked we will pay you by bank transfer and funds received within 2 hours however this is usually instant. Payment can only be made to the vehicle owners bank account (matching the name on the V5 Registration Document).

If you have outstanding finance and have equity in the car then we will settle your balance in full directly to the lender and pay any remaining equity to you. If you have negative equtiy then you will need to pay the shortfall to us at which point we will settle your balance in full directly to the lender.

Yes, if a friend or family member is unable to sell the car and you are selling on their behalf we will need a letter of authority from the owner of the car, a copy of their ID and funds must be paid into their bank account.

To sell your car to us, you need to be the owner of the car for a minimum of 6 months. If you have owned the vehicle for less than 6 months please let us know, we may still be able to proceed with the purchase in some circumstances but will require an original invoice and proof of purchase from when you bought the car.

Yes, in such cases we will require a few documents to satiify due diligence and will guide you through the process as sensitively as we can.

Just enter your cars registration number and mileage into our website. You will either receive an instant valuation or one of our team will be in touch with a bespoke valuation. At this point all you need to do is contact a member of our team to arrange a day and time to bring your car to us to sell.

We will perform a standard inspection of your car, check the documents, perform a quick road test and confirm your final valuation. If you are happy to proceed, we can buy your car there and then, there is no need to make multiple journeys.

No, we can perform our checks and buy your car in one visit, there is no need to make multiple trips. Allow up to an hour for the process.

Allow up to an hour for us to perform our checks and do all the necessary paperwork and payments.

Once we have completed the purchase and all payments are confirmed we will transfer the car into the trade online using your V5 and you will receive a confirmation email from the DVLA. Your tax will automatically be cancelled. If you pay by direct debit this will be cancelled, if you pay monthly then you will receive a refund from the DVLA for any complete remaining months.